Delivery and installation are free on all orders, with no minimum spend.
Free delivery and installation covers delivery of your new furniture to your address and installation in the room where it will be used, where our crew has clear access — by lift, or on foot up to the 5th floor where there is no lift — and where the space has been cleared before we arrive. The additional charges set out below apply only to extra work beyond this, such as difficult access, high-floor walk-ups, or dismantling and disposing of your existing furniture.
Where any additional charge applies, we will confirm the amount with you before the work is carried out.
Difficult access. Where furniture has to be handled or manoeuvred through difficult access — a narrow stairway, furniture that cannot fit into the lift, an obstructed passageway, or similar — an additional delivery and labour fee of S$100 to S$500 applies. This also applies to any return of furniture.
Deliveries above the 5th floor without a lift. For properties higher than 5 floors without a lift, delivery to any floor above the 5th floor is charged at S$15 per floor.
Clearing space, dismantling and disposal. Please ensure the allocated space and walkway have been cleared for the delivery. An additional labour fee of S$60 to S$500 applies should the delivery crew have to assist with clearing space at your premises — dismantling, disposal, or moving of existing furniture.
For reference:
Full payment must be made before the stipulated delivery date. Failing which, TheFurniture.com.sg Pte Ltd reserves the right to withhold delivery until the full payment is received.
If you already know your date. You can schedule your delivery up to 12 months in advance — useful when you are planning around a renovation or a move-in date.
If your date is not yet confirmed (Open Date orders). Please call, SMS or WhatsApp us at +65 9183 4245 with your invoice number to arrange your preferred delivery date at least 4 weeks in advance. Open Date deliveries must be completed no later than 6 months from the date of purchase.
Changing a scheduled delivery. For any change to a stipulated delivery, please notify us by call, SMS or WhatsApp at +65 9183 4245 with your invoice number at least 5 working days in advance.
Delivery dates and times are subject to change by TheFurniture.com.sg Pte Ltd.
If your order arrives at our warehouse at a time that is not convenient for you, we will store your items securely for up to 6 months at no charge. Just let us know when you are ready to receive them and we will arrange the delivery.
Please check your items on arrival. For any defects or damages detected in a delivered item, please inform us immediately at +65 9183 4245 and quote your invoice number. You have the right to reject the merchandise upon delivery at no cost, except for "Clearance" and "Display Set" products.
A defect in one or more items in the same purchase does not allow the buyer the right to cancel the entire invoice order.
Any alteration of design requested will be subject to an additional charge, pending approval by TheFurniture.com.sg Pte Ltd.
The law governing all transactions between TheFurniture.com.sg Pte Ltd and the Purchaser is the Law of Singapore.
Questions about your delivery? Call, SMS or WhatsApp +65 9183 4245, or email sales@thefurniture.com.sg.
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