We do not offer change-of-mind returns or refunds on furniture.
Furniture is delivered and installed in your home by our own crew, and once a piece has been assembled in place it cannot be returned to stock as new. For that reason we ask you to be certain before you order — and we make it easy to be certain. You are welcome to see pieces in person at our showroom before buying, and our team will help you check measurements and access before you commit.
Please inspect your items when they arrive, before our crew leaves.
You have the right to reject the merchandise on delivery at no cost. This applies at the point of delivery, while the items are still with our crew. It does not apply to “Clearance” and “Display Set” products.
If you spot a defect or damage, tell the delivery crew straight away and contact us at sales@thefurniture.com.sg or +65 9183 4245, quoting your invoice number.
A defect in one or more items does not entitle you to cancel the whole order — we will resolve the affected item with you.
If a fault appears after delivery, contact us at sales@thefurniture.com.sg or +65 9183 4245 with your invoice number and, where possible, photographs. We will assess it with you and arrange a one-to-one exchange where that is the right remedy.
Manufacturing defects are covered by the manufacturer’s warranty supplied with the product.
Where we agree to collect an item, the collection is subject to the same access conditions as delivery. If the piece has to be handled through difficult access — a narrow stairway, furniture that will not fit into the lift, an obstructed passageway, or similar — an additional handling fee of S$100 to S$500 applies, as set out in our Terms of Service and shipping policy.
The best way to avoid a return is to see the piece first.
Call, SMS or WhatsApp +65 9183 4245, or email sales@thefurniture.com.sg.
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