23 Genting Rd, #06-01 Chevalier House, Singapore 349481

Help Centre

Do YOU HAVE A SHOWROOM?

We are located at:

23 Genting Rd, #06-01 Chevalier House, Singapore 349481

Please feel free to drop by!

We operate between 10 AM to 8 PM daily, weekdays and weekends.

We usually work through holidays, except for Chinese New Year, where we give our staff a well deserved break.  This year, it’s between 10 Feb 2021 to 19 Feb 2021.

Placing Orders

To check your orders, simply login to your account on our website at thefurniture.com.sg to check your order details.

  • Log in to your account by clicking “My Account” on the top right corner of Thefurniture.com.sg
  • In the Menu, Click on ” Orders” to check your order details

If you can’t find what you’re looking for, or need to change something about your order, drop us an email at sales@thefurniture.com.sg. We will be glad to assist you.

Prices display are nett and includes GST, free delivery and installation (where applicable).

Certainly!

Please email sales@thefurniture.com.sg with your requested changes at least 3 working days prior to the confirmed delivery date.

Do note that these changes are subject to stock availability and delivery lead time, and the difference in price of the selected items.

For any changes to custom-made products, please call in at least 4 weeks prior to the confirmed delivery date with your request and we will get back to you to see if any changes can be made. Any alteration of design requested will be at an additional charge, subject to approval by TheFurniture.com.sg Pte Ltd.

YOUR REWARDS

As a reward to our valuable customers, we are giving out cash-points for ALL your purchases. You can make use your Cash Points you have accumulated as cash value discounts towards your next purchase.

You can see how many Cash Points you can earn at the bottom of the Product Detail page.

Cash Points are not transferable and cannot be exchanged for cash. Cash Points expires one year from date of purchase award.

You can use as many of your cash points to offset up to 20% off the total cost of your next purchase. It’s easy to use your cash points. Simply add your purchases to the cart as normal. When you are ready to checkout, there will be an indication of the number of Cash Points you can use for this purchase. Simply click on Apply Discount in order to use the cash points you have accumulated towards your purchase. That’s it!

To check your orders, simply login to your account on our website at thefurniture.com.sg.

  • Log in to your account by clicking “My Account” on the top right corner of com.sg
  • In the Menu, Click on ” My Cash Points” to check your available Cash-Points and your Cash-Point Usage History.

Cash-Points used up to offset the cost of your purchase will be returned to you if you return. However, any cash points awarded for purchase of the returned item will also be cancelled and deducted from your account.

Cash-Points have are good to use up to 1 year. If not used, they will be expired after that and deducted from your cash point wallet.

PRICE MATCHING & PROTECTION

If you find a the exact same item at thefurniture.com.sg being sold at a lower price elsewhere, simply snapshot the item with the shop name and location, the price it is being sold at or send us the link of the item to sales@thefurniture.com.sg. Once we verify the details, we will match the lower price AND reward you with an additional 10% discount on top of it.

Please note:

  • Price Matching only applies to items which has not yet been bought, or paid for but not yet delivered.
  • If item has been paid for, refund for price matched items will be made after delivery of product within five working days.
  • Price difference credits cannot be applied to buy a different item than the item that was price matched for.

Of course! If within 2 weeks of your purchase, you find that the price of the item bought at our store is lower price than the original price you bought at, (with no discount code applied), you may drop us a line at sales@thefurniture.com.sg with your order number and the item with a price change to get the difference refunded to you.

Please note:

  • Price Protection will only apply for any non-promotional item bought from us.

If the item was bought with a discount code, only one discount code can be applied per order at any one time.

DELIVERY

Yes you can. Upon checking out, you will be asked to select a date and a time slot for delivery. Currently, we only offer two slots: 10.00am to 2:00pm, or 2:00pm to 6:00pm.

If you’re not able to choose a suitable delivery date upon checkout, fill in the closest date possible, leave a message at the Order Notes section, or drop an email to sales@thefurniture.com.sg with your order number, preferred delivery date and preferred time slot; we’ll try our best to arrange a spot for you.

Please note that Saturday deliveries come with an additional surcharge of $30. We currently do not deliver on Sundays or Public Holidays.

If payment mode for the purchase is made by bank transfer, the delivery dates selected will be honoured if payment by bank transfer is made by the same day.

To change your delivery details prior to delivery, please email sales@thefurniture.com.sg with your invoice number and requested changes at least 5 working days prior to the confirmed delivery date or before your desired new delivery date, whichever is earlier.

We will get back to you shortly if your delivery date is confirmed!

Prior to the delivery, we will also contact you a day before the delivery day and again in about an hour before the delivery.

Please note that the processing and subsequent approval of all requests are subject to Thefurniture.com.sg ‘s delivery schedule, discretion and additional delivery charges (if any) may apply.

Any changes to the contact number(s) or address(es) for the delivery will not affect these details in your the registered Thefurniture.com.sg account.

Please drop us an email at sales@thefurniture.com.sg. Our friendly Customer Service Officers will be glad to assist you.

Yes we can!

During checkout, you can select any delivery date up to 1 year from the date your order.

If you need to hold your order for more than 1 year, feel free to email us at hello@thefurniture.com.sg with your order number, preferred delivery date and we’ll see what we can arrange for you!

Please note that the processing and approval of all requests are subject to Thefurniture.com.sg’s delivery schedule, discretion and additional delivery charges (if any) may apply!

We request for your preference in delivery date to plan the delivery route, so the products can be delivered on time to all customers at their convenience.

As our free delivery is an added value service which requires the tight coordination of logistics, time and manpower resources, we would appreciate that you would be present to receive the delivery, or arrange someone who can receive the delivery on your behalf at the appointed time.

The delivery team is dedicated to deliver all products within your selected time frame. External factors like traffic, vehicle and weather conditions will also affect the delivery time. can cause delays. Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries. We will also need to reschedule a delivery if that should happen.

In the event that you were not present to receive the products, you will be contacted by our Customer Service Officer to arrange for a re-delivery. You can also drop us an email at sales@thefurniture.com.sg  to rearrange a redelivery date/time at your earliest convenience.

Please note that there will be an additional $50 surcharge to schedule a re-delivery.

WARRANTY, RETURNS & EXCHANGES

We will replace any defective items at the earliest possible date with no extra charges. Please take a snapshot of the defect area, email to sales@thefurniture.com.sg, and we will get back to you within 3 working days to arrange the replacement of the defective item.

Please note that any “As-Sold/Clearance or Display Set” items which are marked down for sale are sold at the condition that the buyer acknowledges the defects, and cannot be replaced or returned. Items that are damaged as a result of inappropriate use will also not be eligible for replacement.

We do not accept any form of exchanges. Any requests for exchanges after delivery would be regarded as returns. The products that you wish to exchange can be returned and the price of the product will be refunded to you. Thereafter, you can place a separate order for the product you wish to exchange to.

For the return and refund of the product you wish to exchange, our return and refund policy applies. You can find out more about our Return and Refund Policy here.

We understand that sometimes, it takes a bit of effort to find the right piece of furniture that would fit right for your home.

If you change your mind before the item is sent out for delivery, we would gladly refund you without any charges.

Thereafter, if you decide to return your products after the item has been delivered, we covered you with a 100 day return and exchange policy.

Kindly note only items with original packaging in brand new condition will be accepted for return exchange. To discourage customers from abusing our return and exchange policy, we charge $100 return fee for every item that is collected back after it been sent out for delivery. There may also be additional surcharges if our delivery team has to dismantle, pack, and transport the item up or down stairs.

Please note that certain items, like Custom Made, Cash and Carry, or “As-Sold” items are not exchangeable or returnable.

You can find out more about our Return and Refund Policy here.

Please drop us an email at sales@thefurniture.com.sg. Our friendly Customer Service Officers will be glad to assist you.

Customers who have paid via credit card/Instalment Payment Plan methods will be refunded via the original mode of payment. Refunds for payments made via bank transfer will be made within seven (7) working days. Credit card payments will be processed within 7 days, but be subjected to bank’s processing times.

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